Getting help by email

To get help - to ask questions about the BRC clusters (Savio and Vector) report a problem, or provide suggestions - please email us at Doing so will create an issue ticket, and you’ll receive email responses whenever the ticket’s status changes.

Support is provided during regular business hours (Monday through Friday, from 8:00 am to 5:00 pm Pacific Time). Support during off-hours, weekends, and holidays is Best-Effort, based on availability of staff and criticality of the problem.

Virtual office hours

Research IT offers virtual office hours for in-person support. For times and location, please see here.

No appointment is necessary.

Status and Announcements

Please also see the Status and Announcements page for listings of scheduled downtimes for the cluster, general system status announcements, and a graphical display of live utilization and status information for many of the cluster’s compute nodes.

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